Customer Relationship Management

Customer relationship management involves the integration of Marketing, Sales, Customer service, and the supply-chain functions of the organization. The knowledge helps you a lot in almost all the sectors There are multiple profiles related to CRM.

Categories

Client Courses, Promotional Courses

Curriculum

9 Sections
19 Lessons
34 Hours

Expand all sectionsCollapse all sections

Introduction - CRM
2 Items
- 1.1
  Definition & Importance
- 1.2
  Purpose & Benefits
Stages of Decision Making
2 Items
- 2.1
  Need & Information Stage
- 2.2
  Purchase & Post Purchase Stage
CRM for Business Expansion
2 Items
- 3.1
  CRM in Lead generation
- 3.2
  CRM in Opportunity Management
Types in CRM
3 Items
Customer Behaviour
2 Items
- 5.1
  Types of Customers
- 5.2
  Drivers of Customer Behavior
Models - Customer Behaviour
2 Items
- 6.1
  Economic & Social Models
- 6.2
  Models Contd….
Determinants of Customer Behaviour
2 Items
- 7.1
  Major Determinants
- 7.2
  Other Determinants
Methods of Customer Management
1 Item
- 8.1
  Methods for best relationships
Market Segmentation
3 Items

Features

Prepares You for roles into Sales/ CRM / Marketing
Enables You to meet the targets assigned
Helps You in getting skills & knowledge
Provides comprehensive view of CRM sector

Target audiences

All Students – Undergraduate / Graduate.
Candidate willing to enter corporate sector
Candidate willing to lean CRM concepts
Working professionals from any domain

Customer-relationship-Mgmt

₹1,788.00

Course Features

Lectures 19
Quiz 0
Duration 34 hours
Skill level All levels
Language Hindi
Students 24
Certificate Yes
Assessments Yes