Customer Relationship Management
Customer relationship management involves the integration of Marketing, Sales, Customer service, and the supply-chain functions of the organization. The knowledge helps you a lot in almost all the sectors There are multiple profiles related to CRM.
Curriculum
- 9 Sections
- 19 Lessons
- 34 Hours
- Introduction - CRM2
- Stages of Decision Making2
- CRM for Business Expansion2
- Types in CRM3
- Customer Behaviour2
- Models - Customer Behaviour2
- Determinants of Customer Behaviour2
- Methods of Customer Management1
- Market Segmentation3
Features
- Prepares You for roles into Sales/ CRM / Marketing
- Enables You to meet the targets assigned
- Helps You in getting skills & knowledge
- Provides comprehensive view of CRM sector
Target audiences
- All Students – Undergraduate / Graduate.
- Candidate willing to enter corporate sector
- Candidate willing to lean CRM concepts
- Working professionals from any domain
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Course Features
- Lectures 19
- Quiz 0
- Duration 34 hours
- Skill level All levels
- Language Hindi
- Students 25
- Certificate Yes
- Assessments Yes