Curriculum
- 11 Sections
- 18 Lessons
- 37 Hours
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- Part 1- BPO0 Items
- BPO - Concept & Explanation2 Items
- Types & Techniques2 Items
- Communication2 Items
- Process- Phone Call3 Items
- Skill Improvisation1 Item
- Part 2- Client Management0 Items
- Concept & Importance2 Items
- Decision Making Process2 Items
- Client Service Manager2 Items
- Determinants of Client Behaviour2 Items