Curriculum
- 11 Sections
- 18 Lessons
- 37 Hours
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- Part 1- BPO0
- BPO - Concept & Explanation2
- Types & Techniques2
- Communication2
- Process- Phone Call3
- Skill Improvisation1
- Part 2- Client Management0
- Concept & Importance2
- Decision Making Process2
- Client Service Manager2
- Determinants of Client Behaviour2