BPO & Client management

BPO along with Client management is of great importance to look at multiple openings into business sector The thorough study makes candidate able enough to handle assigned tasks. Various updated concepts and explanations have been added to have proper understanding …

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Curriculum

11 Sections
18 Lessons
37 Hours

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Part 1- BPO
0
BPO - Concept & Explanation
2
- 2.1
  Concept
- 2.2
  Services by BPO
Types & Techniques
2
- 3.1
  Types in BPO Communication
- 3.2
  Techniques in practice
Communication
2
- 4.1
  Communication in BPO
- 4.2
  Modes of Communication
Process- Phone Call
3
Skill Improvisation
1
- 6.1
  Methods for best relationships
Part 2- Client Management
0
Concept & Importance
2
- 8.1
  Meaning
- 8.2
  Importance of Client
Decision Making Process
2
- 9.1
  Need & Evaluation
- 9.2
  Purchase & Post Purchase
Client Service Manager
2
- 10.1
  ROLES and RESPONSIBILITIES
- 10.2
  Client Manager’s Duties
Determinants of Client Behaviour
2
- 11.1
  Primary Determinants
- 11.2
  Secondary Determinants

Features

Allows You to learn essential concepts & latest practices .
Equips you for various roles into BPO sector.
Helps in managing day to day BPO tasks in efficient manner.
Creates Your foundation for the future opportunities.

Target audiences

All Undergraduate/Graduate students.
Freshers willing to enter Marketing / service sectors.
All working professionals into Corporate sector.
Any candidate willing to learn both BPO & Client Management.
Wanting to work as faculty in the field.

BPO-_-Client

₹2,600.00 ₹1,550.00

Course Features

Lectures 18
Quiz 0
Duration 37 hours
Skill level All levels
Language English
Students 17
Certificate Yes
Assessments Yes