Curriculum
- 12 Sections
- 19 Lessons
- 37 Hours
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- Part 1- BANKING0
- Banking- Introduction2
- Services by Bank2
- Know Your Customer ( KYC)3
- Credit Control in Banking2
- Banking System2
- Part 2- CUSTOMER SERVICE0
- Customer - Explanation2
- Components1
- Models - Customer Behaviour2
- Methods - Customer Management1
- Customer Service Profile2
Roles & Responsibilities
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