Banking & Customer Service

The Banking sector offers several facilities and opportunities to their customers. It provides loans, credit, and payment services, such as checking accounts, money orders, and cashier’s cheques. So the study of Banking system along with Customer service helps a lot …

Categories

Banking Courses

Curriculum

12 Sections
19 Lessons
37 Hours

Expand all sectionsCollapse all sections

Part 1- BANKING
0
Banking- Introduction
2
- 2.1
  History & Growth
- 2.2
  Liberalisation
Services by Bank
2
- 3.1
  Deposit & Credit Facilities
- 3.2
  Remittances and Payments:
Know Your Customer ( KYC)
3
Credit Control in Banking
2
- 5.1
  General Methods
- 5.2
  Selective Methods
Banking System
2
- 6.1
  Types – Banking System
- 6.2
  Departments in Bank
Part 2- CUSTOMER SERVICE
0
Customer - Explanation
2
- 8.1
  Definition
- 8.2
  Objectives & Benefits
Components
1
- 9.1
  Drivers of Customer Behavior
Models - Customer Behaviour
2
- 10.1
  Economic & Social Models
- 10.2
  Models Contd….
Methods - Customer Management
1
- 11.1
  Create Best Relationships
Customer Service Profile
2
- 12.1
  Roles & Responsibilities
- 12.2
  Duties of Manager

Features

Helps in managing day to day banking tasks in efficient manner.
Allows You to learn essential concepts & latest practices.
Provides comprehensive outlook for the profile.
Prepares you for roles into the Banking & Service sector.

Target audiences

All Students – Undergraduate / Graduate.
Aspirants willing to grow in Banking / Finance / NBFC .
Working professionals into any domain.
Wanting to work as faculty in the field.
Any candidate willing to learn Banking aspects.

Banking-Customer-service

₹1,800.00

Course Features

Lectures 19
Quiz 0
Duration 37 hours
Skill level All levels
Language English
Students 29
Certificate Yes
Assessments Yes