Telecalling → Elements of Phone Etiquette - ExpandCareer.Org – Professional Certification | Online Professional Certificate Programs In India

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Curriculum

7 Sections
17 Lessons
30 Hours

Expand all sectionsCollapse all sections

Concept & Explanation
2
- 1.1
  Meaning
- 1.2
  Communication
Phone Call Stages
3
Understanding Communication
2
- 3.1
  Verbal & Non Verbal
- 3.2
  Kinds – Verbal Communication
Communication Techniques
3
Sales Closure
2
- 5.1
  Initial Steps
- 5.2
  Final Steps
Efficiency
2
- 6.1
  Ways to increase Efiiciency
- 6.2
  Improving Skills
Listening
3

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Importance of Phone etiquette

Verbal & Non Verbal

+91 7597082747
Gurgaon, India
[email protected]

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