Franchise & Customer Management

The course provides combination of franchise and Customer service. It covers the current concepts and practices being brought into use into business world. The Candidate shall have good understanding Service sector and expansion.

Categories

BPO Courses

Curriculum

14 Sections
23 Lessons
33 Hours

Expand all sectionsCollapse all sections

Part 1- Franchise Management
0
Explanation - Franchise
2
- 2.1
  Concept & Mechanism
- 2.2
  Advantages & Demerits
Comparative Analysis
1
- 3.1
  Franchising vs Non Franchising
Factors governing Franchise
3
Types in Franchise
2
- 5.1
  Retail & Management Types
- 5.2
  Single Operator type
Franchise Strategy
2
- 6.1
  Strategies
- 6.2
  formats in Franchise
Stages - Franchise Business
2
- 7.1
  Process in Franchise
- 7.2
  Steps & Self Analysis
Forms & Classification
2
- 8.1
  Forms of Franchise
- 8.2
  Available Franchises
Part 2- Customer Management
0
Introduction - Customer management
2
- 10.1
  Definition
- 10.2
  Purpose & Benefits
Customer Behaviour
2
- 11.1
  Types of Customers
- 11.2
  Drivers of Customer Behavior
Determinants of Customer Behaviour
2
- 12.1
  Major Determinants
- 12.2
  Other Determinants
Methods of Customer Management
1
- 13.1
  Methods for best relationships
Models - Customer Behaviour
2
- 14.1
  Economic & Social Models
- 14.2
  Behavioral Models Contd….

Features

Provides dual skill set of Franchise & Customer Service.
Helps in enhancing the overall understanding of sector.
Makes You proficient to deal with assigned tasks.
Helps in Goal achievement & better prospects.

Target audiences

All Students – Undergraduate / Graduate.
Candidate willing to grow into Sales/ Service sectors.
Aspirants seeking Skill up gradation.
Professionals from Services & related domains.
Anyone willing to prosper as faculty.

Franchise-_-customer

₹2,100.00

Course Features

Lectures 23
Quiz 0
Duration 33 hours
Skill level All levels
Language English
Students 21
Certificate Yes
Assessments Yes